Digital Operations Specialist [6 Months FTC]

Digital Operations Specialist [6 Months FTC] in Boothen, Stoke-On-Trent (ST4), ST4 | Portmeirion Group Limited Search Search These jobs were popular with other job seekers Ecommerce & Customer Experience Coordinator Robert Walters Stoke-On-Trent (ST1) £35000 - £40000 per annum 2 weeks ago Assistant Manager Halfords Penkhull, Stoke-On-Trent (ST4), ST4 1DR £29,081 - £32,957 per annum + bonus 4 days ago Outbound Sales Advisor Work Lyf Group Limited Crewe, Cheshire £28,000 per annum +realistic uncapped commission 40k-45k 1 month ago Storesperson / Tooling and Equipment Operative Industrial Engineering and Installation Services Coldmeece, Stone (ST15), ST15 0SD Salary up to £30,000 per annum 1 week ago Contact Centre Team Leader ao.com Sydney, Crewe (CW1), CW1 6BW £28652.53 to £28652.53 per year 2 weeks ago Experienced 360 recruitment consultant Quest Employment Talke Pitts, Stoke-On-Trent (ST1), ST1 1JW From £25,000 to £28,000 per annum OTE upto £45K 6 days ago Production Operative SF Partners Admin Staffordshire £32k per year 1 month ago Logistics Administrator Workstreet Stoke-On-Trent (ST4) From £28,000 to £37,000 per annum 3 weeks ago Production Planner Hays Porthill, Newcastle (ST5), ST5 0AA £30000.0 - £40000.0 per annum + £30000 - £40000 2 weeks ago Production Operative - Friday - Sunday Staffline Operations Stoke-On-Trent, Staffordshire, ST4 £12.71 - 12.71 per hour 2 weeks ago Ecommerce & Customer Experience Coordinator Robert Walters Stoke-On-Trent (ST1) £35000 - £40000 per annum 2 weeks ago Assistant Manager Halfords Penkhull, Stoke-On-Trent (ST4), ST4 1DR £29,081 - £32,957 per annum + bonus 4 days ago Outbound Sales Advisor Work Lyf Group Limited Crewe, Cheshire £28,000 per annum +realistic uncapped commission 40k-45k 1 month ago Storesperson / Tooling and Equipment Operative Industrial Engineering and Installation Services Coldmeece, Stone (ST15), ST15 0SD Salary up to £30,000 per annum 1 week ago Contact Centre Team Leader ao.com Sydney, Crewe (CW1), CW1 6BW £28652.53 to £28652.53 per year 2 weeks ago Experienced 360 recruitment consultant Quest Employment Talke Pitts, Stoke-On-Trent (ST1), ST1 1JW From £25,000 to £28,000 per annum OTE upto £45K 6 days ago Production Operative SF Partners Admin Staffordshire £32k per year 1 month ago Logistics Administrator Workstreet Stoke-On-Trent (ST4) From £28,000 to £37,000 per annum 3 weeks ago Production Planner Hays Porthill, Newcastle (ST5), ST5 0AA £30000.0 - £40000.0 per annum + £30000 - £40000 2 weeks ago Production Operative - Friday - Sunday Staffline Operations Stoke-On-Trent, Staffordshire, ST4 £12.71 - 12.71 per hour 2 weeks ago Digital Operations Specialist [6 Months FTC] Portmeirion Group Limited Boothen, Stoke-On-Trent (ST4), ST4 Contract Published: 2 days ago Competitive Salary Digital Operations Specialist [6 Months FTC] Portmeirion Group Limited Digital Operations Specialist [6 Months FTC] Head Office Stoke E-commerce We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract . Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network. This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies. You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business. We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role. Key Responsibilities: To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels. To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies. To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites. Provide issue/defect management and impact analysis to support delivery of process improvements and change. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers. Escalating identified issues accordingly and working proactively with wider business and technical teams. Build and retain incident escalation and prioritisation processes with technical and business teams. Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated. Daily or weekly stand ups with both internal and digital agencies. Support ecommerce team to create and deploy CMS enhancements and templates. Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback. Provide out-of-hours emergency operational support on a rota basis with leadership team. Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods. Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains. Look to continuously improve processes, ways of working and efficiencies. Keeping internal documentation updated per new features release. Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU. Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser. Skills and Experience: Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce. Knowledge of administering a CMS and of HTML, CSS. Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores. Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers. Experience in managing 3rd party systems integrators, agencies and technical vendors. An understanding of systems architecture – how various systems and data flows in support of an ecommerce platform. Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security. REF-228 731 Similar Digital Operations Specialist [6 Months Ftc] Jobs Popular with Other Job Seekers Ecommerce & Customer Experience Coordinator Robert Walters Stoke-On-Trent (ST1) £35000 - £40000 per annum 2 weeks ago Assistant Manager Halfords Penkhull, Stoke-On-Trent (ST4), ST4 1DR £29,081 - £32,957 per annum + bonus 4 days ago Outbound Sales Advisor Work Lyf Group Limited Crewe, Cheshire £28,000 per annum +realistic uncapped commission 40k-45k 1 month ago Storesperson / Tooling and Equipment Operative Industrial Engineering and Installation Services Coldmeece, Stone (ST15), ST15 0SD Salary up to £30,000 per annum 1 week ago Contact Centre Team Leader ao.com Sydney, Crewe (CW1), CW1 6BW £28652.53 to £28652.53 per year 2 weeks ago Experienced 360 recruitment consultant Quest Employment Talke Pitts, Stoke-On-Trent (ST1), ST1 1JW From £25,000 to £28,000 per annum OTE upto £45K 6 days ago Production Operative SF Partners Admin Staffordshire £32k per year 1 month ago Logistics Administrator Workstreet Stoke-On-Trent (ST4) From £28,000 to £37,000 per annum 3 weeks ago Production Planner Hays Porthill, Newcastle (ST5), ST5 0AA £30000.0 - £40000.0 per annum + £30000 - £40000 2 weeks ago Production Operative - Friday - Sunday Staffline Operations Stoke-On-Trent, Staffordshire, ST4 £12.71 - 12.71 per hour 2 weeks ago Operations Specialist jobs Operations Specialist jobs in Boothen IT jobs IT jobs in Boothen Operational jobs Operational jobs in Boothen Jobs in Boothen Operations Manager jobs Operations Coordinator jobs Operations Engineer jobs Operational Specialist jobs Operations jobs Shipping Operations Manager jobs Youth Operations Manager jobs Business Operations Manager jobs Operational Manager jobs Warehouse Operations Manager jobs Operations Expert jobs Operations Technician jobs Operations Consultant jobs Talent Operations Manager jobs Operations Analyst jobs Operations Officer jobs Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026