Direct Payments Officer

Service Care Solutions are working alongside Conwy County Borough Council for a Direct Payments Officer to join their team on a temprorary basis. Please find a description of the role below.

Role: Direct Payments Officer
Salary: £13 to £14 per hour (PAYE exc.) / £14-£16 per hour (umbrella)
Location: Conwy.
Working: On site, 36 hours per week.
Contract: 3 months on going.

Responsibilities:

• Register new service users to the Direct Payments Scheme, ensuring all processes are completed accurately and within agreed timeframes to facilitate timely payments.
• Ensure clients receive appropriate funding on time to enable them to meet their employer responsibilities, including payroll and staffing obligations.
• Complete quarterly financial audits of service users' accounts, investigating and resolving any discrepancies in line with policy and best practice.
• Contribute to the ongoing improvement of systems, processes, and service delivery models to enhance efficiency and user satisfaction.
• Ensure all work is carried out in line with statutory requirements, including Data Protection legislation, and internal policies and procedures.
• Maintain accurate records and documentation, ensuring compliance with audit standards and regulatory expectations.
• Promote and uphold the organisation’s values, ensuring all actions support the achievement of departmental and corporate objectives.
• Liaise effectively with internal departments, external agencies, and service users to support a smooth and consistent service experience.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on or email .uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.