Director of Digital

Director of Digital

Purpose of the Role

• Lead and modernise the Council’s Digital, Data and ICT functions.

• Develop and implement a forward-looking technology strategy and roadmap.

• Ensure secure, reliable, and user-focused live digital services.

• Drive innovation to support better outcomes across the organisation.

• Oversee digital transformation aligned with Council priorities and service needs.

Key Responsibilities

• Deliver accessible, secure, and customer-centric ICT and digital services.

• Provide strategic oversight of all technology operations, policies, and systems.

• Lead ICT teams across strategy, architecture, business support, and service management.

• Implement effective digital governance, project delivery, and architecture principles.

• Develop and monitor annual service plans and operating budgets.

• Set and track KPIs and a standard service catalogue for digital, data and technology.

• Manage key contracts and external providers.

• Advise senior leaders and elected members on digital and ICT matters.

• Ensure user-centric design and timely, cost-effective technology deployment.

• Stay abreast of digital, data, and ICT developments across public and private sectors.

Essential Experience

• Senior ICT leadership in a large, complex, and politically aware organisation.

• Designing and implementing ICT systems in strategic, service-focused environments.

• Leading large-scale change, transformation, and multi-disciplinary teams.

• Business planning, performance frameworks, and managing significant budgets.

• Stakeholder engagement across public, private, and third sectors.

• Strategic use of ICT to drive efficiency and service improvement.

• Leading service delivery aligned to operational and organisational priorities.

Qualifications

• Degree or equivalent recognised ICT qualification, or significant relevant experience.

• Evidence of ongoing professional and personal development.

• Leadership and/or management qualifications are desirable.