Director of Medical Information Customer Engagement Centre

Director of Medical Information Customer Engagement Centre

Location: West London (hybrid working)

Pay: £80/hour (PAYE)

Duration: 12 months contract

The Customer Engagement Center aims to strategically design, develop, and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.

Qualifications & Experience

• PharmD
• Strong experience in Medical Information, Contact Center, or related field
• Leadership skills; Prior Experience managing a diverse team
• Excellence in communication; Ability to establish strong cross functional matrix relationships
• Ability to critically analyze performance against quality measures, metrics, and process
• Strong innovation, decision making and problem solving skills