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Disrepair Technical Support Officer

icon building Company : Confidential
icon briefcase Job Type : Contract
icon geo-alt Harrow, Middlesex

Job Description - Disrepair Technical Support Officer

Job Title: Disrepair Technical Support Officer
Location: Harrow (Local Authority)
Contract Type: Full-time, Temporary
Working Hours: Monday to Friday, 9:00am – 5:00pm
Hourly Rate: £18.00 (Umbrella)

About the Role
We are urgently seeking a proactive and organised Disrepair Technical Support Officer to support the resolution of disrepair cases within the housing service. This role plays a critical part in managing case progression, ensuring accurate communication across stakeholders, and delivering a high standard of service to residents.

Key Responsibilities

  • Monitor, track and progress disrepair cases from start to resolution.

  • Liaise with internal teams, external contractors, and legal representatives to facilitate timely case closures.

  • Maintain accurate records and case notes using internal systems and Excel spreadsheets.

  • Investigate individual cases, ensuring issues are clearly documented, and outcomes are appropriately communicated.

  • Provide outstanding customer service and support to residents throughout the disrepair process.

  • Draft clear and concise correspondence and reports as needed.

About You
To succeed in this role, you will need:

  • Strong experience in administrative or case management roles, ideally within housing or local government.

  • Excellent communication skills, both written and verbal.

  • Good working knowledge of Microsoft Excel and internal case management systems.

  • Ability to handle sensitive or complex matters with professionalism and attention to detail.

  • A proactive and solutions-focused approach to resolving issues collaboratively.

This is an excellent opportunity to join a dedicated housing team and contribute to improving the living conditions of residents across Harrow.
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