Domestic Abuse Helpline and Referral Officer

Helpline, Referral & Assessment Officer

Location: Hybrid - Office based in Luton

Hours: Full-time - 37.5 hours per week

Salary: £14.50 - 19.50 per hour

Contract: Temporary 3 month contract with potential to extend

Are you passionate about supporting women affected by domestic abuse?

We are seeking a dedicated and compassionate individual to join our team as a Helpline, Referral & Assessment Officer. This is a pivotal role in supporting women and children who have experienced gender-based violence, helping them access safe accommodation and tailored support services.

• Act as the first point of contact for helpline calls and referrals.
• Conduct initial needs and risk assessments with empathy and professionalism.
• Manage referrals to internal services including refuge accommodation, outreach, and group support.
• Keep detailed and secure case records using digital systems.
• Maintain up-to-date knowledge of available spaces and support resources.
• Advocate for service users by liaising with partner agencies.
• Contribute to service development through partnership working and community engagement.
• Participate in the out-of-hours emergency rota.

• Has experience supporting women affected by domestic abuse or other forms of trauma.
• Demonstrates excellent communication and interpersonal skills.
• Is confident managing referrals, assessments, and record keeping.
• Understands safeguarding procedures and information sharing protocols.
• Can work both independently and as part of a collaborative team.

You'll be part of a passionate and values-driven organisation committed to reducing the impact of gender-based violence. We offer a supportive working environment and opportunities for professional development.

Due to the nature of the role, this position is open to female applicants only, in accordance with the Equality Act 2010, Schedule 9, Part 1.

All successful applicants will be subject to an enhanced DBS check.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.