Dutch Customer Service Associate

Contract Role - Dutch Customer Service Associate -- Chester/Hybrid - 06 Months Initial - Inside IR35 PAYE

Role Overview:
* Job Title: Dutch Customer Service Associate
* Location: Hybrid/Chester (50% office based)
* Contract Type: Contract
* Duration: 06 months initially, with high potential for extension

35 hours per week
Fluent in Dutch - speaks/writes/understands Dutch
French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).
SAP Experience

Responsibilities
* Understand policies around order management and customer inquiries processes and execute in compliance with Global distribution Practices (GDP).
* Receive orders and enter them in SAP system after performing validations on order following defined business rules
* Inform customers in case of quality issues related to product, recalls, or put on hold situations
* Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
* Monitor all open orders until completion and address exceptions
* Archive order and delivery documents
* Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
* Route inquiries to related departments (within Capability Centre or in markets)
* Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
* Determine root causes and inform customers of outcomes
* Receive and resolve internal ad-hoc inquiries
* Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
* Support internal and external audits
Requirements:
* Fluent in Dutch - speaks/writes/understands Dutch
* French speaking might be taken into account, depending on the skills that the person

Please feel free to contact myself - Daisy Nguyen (/T: )
at Atrium UK/ Gibbs Consulting for a confidential chat to know more details about the role.

Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.