Emergency Call Handler

Reed Talent Solutions are working with Cadent Gas on the search for 8 Emergency Call Handlers.

We are looking for enthusiastic individuals to join our growing team in a fast-paced Customer Centre. You will be responsible for taking incoming calls and maintaining a safe and efficient service for our customers on the National Gas Emergency line.

Our customers are at the heart of everything we do, and our fantastic team strive to provide excellent service to those who rely on us 24 hours a day, 7 days a week.

Who are Cadent Gas?

Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it's net zero targets by 2050.

Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.

Your Responsibilities

• Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
• Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
• Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
• Developing and maintaining excellent working relationships with both your immediate team and the wider business.
• Liaising with internal and external parties to ensure a successful resolution for the customer.
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.

About You

We are looking for individuals who have the below qualities:

• Ability to actively listen and communicate confidently and effectively.
• Experience in making accurate decisions under time pressure.
• Previous use of computer systems, including Microsoft packages.
• Desire to empathise with customers in a variety of circumstances.

Key Details:

• Start date: Monday 2nd June 2025
• Pay rate: £15.72 per hour (this includes a 20.8% shift uplift) for week 1-12. From week 13 onwards it will be £16.14 per hour.
• Contract type: Temporary assignment via Reed Talent Solutions.
• Shift pattern: Monday - Sunday shifts between 6.45am - 11pm
• Contract: 6-month temporary assignment with a view to be extended to 9 months
• Location: Pilot Way Ansty Park, Coventry, CV7 9JU
• Onsite/hybrid/remote: Full time on site

If you are interested in this role or want to find out more, please reach out and send your application to us today with an updated CV.