Emergency Out of Hours Call Handler

We are working with a local, public sector company to recruit an Emergency Out of Hours Call Handler. This is a temporary, ongoing position working the following hours:

Monday to Thursday: 5:00pm - Midnight

Friday: 4:30pm - Midnight

Saturday: 8:00am - 5:00pm and 5:00pm - Midnight

Sunday: 8:00am - 5:00pm and 5:00pm - Midnight

The Main Purpose of the Emergency Out of Hours Call Handler is:

The purpose of this role is to answer all calls using a strength-based approach and help provide high-quality, clear, and concise information. You will deal with sensitive information and at times, anxious callers. You will be confident in handling difficult conversations with professionals and the public.

The Emergency Out of Hours Call Handler Responsibilities will include, but are not limited to:

• You will be responsible for answering calls using a strength-based approach, and always ensure you ask the appropriate questions
• Ensuring that the practitioners receive high-quality, clear, and concise information from the outset
• Inputting sensitive information into the system during calls
• All related administration, including reports
• Other support task as required

The Perfect Emergency Out of Hours Call Handler will be:

• A team player who understands the importance of their role
• Capable of following a strength-based approach to gather high-quality, relevant information
• Confident in handling difficult conversations with professionals and the public, with support available to help you grow in this area
• Calm and able to work under pressure, with the clear support and guidance of the team

If this sounds like the role for you, apply now!

Appoint Consulting is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003.

In accordance with the Employment Agencies Act 1973, Appoint Consulting will not charge any individual seeking employment through their services.

If this role is not suitable for you, we would be happy to have an informal discussion regarding any future opportunities.

While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 14 days of applying, you have been unsuccessful.