Employee Services Advisor

Job title: Employee Services Advisor
Location: Hereford HR1 (Hybrid – 2 days in the office 3 at home)
Start Date: ASAP
Contract Type: 3 Month fixed term contact
Weekly Hours: 37 hours per week
Salary: £23,826 - £28,251 per annum

Job Purpose

We are currently recruiting for a Employee Services Advisor to join a busy HR and Payroll team that deliver high-quality payroll services to a diverse portfolio of clients, including local authorities, schools, academies, and external organisations.

This is an excellent opportunity for someone with payroll experience, a strong understanding of statutory legislation, and a passion for providing exceptional customer service in a fast-paced, service-focused environment.

Key Responsibilities:

• Act as a client account manager for a portfolio of customers, providing tailored payroll and pensions support.
• Deliver accurate and timely payroll services including BACS and third-party payments.
• Advise on statutory deductions (e.g. PAYE, NI, SMP, SPP) and national/local terms and conditions.
• Support with HMRC reconciliations and pension administration (Teachers', Local Government, NHS).
• Maintain and develop internal payroll and HR processes, working to agreed SLAs.
• Produce accurate client invoicing on a monthly, quarterly, or annual basis.
• Act as first point of contact for escalated queries and provide first-line support on transactional HR/payroll matters.
• Support internal training and assist in mentoring new or junior team members.
• Ensure compliance with all audit, legal, and data protection requirements.

Ideal Candidate:

• Experience in end-to-end payroll and pensions processing.
• Knowledge of statutory payments and deductions (Tax, NI, SMP, SPP).
• Experience using integrated HR/payroll systems and handling sensitive/confidential data.
• Strong understanding of Local Government, Teachers' or NHS pension schemes.
• Excellent communication and customer service skills.
• Strong IT skills including Excel and Word.
• Ability to prioritise, meet tight deadlines, and work independently.
• Methodical, accurate, and detail-oriented approach.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to .uk