End Point Assessor - Customer Service

Customer Service End Point Assessor - Role Overview

We are seeking experienced, approachable Customer Service End Point Assessors who are ready to take the next step in their careers and play a key role in shaping the future of industry professionals.

This is an excellent opportunity to become part of a supportive organisation that prioritises personal and professional growth. We are committed to helping our colleagues maintain their occupational expertise and enhance their continuous professional development through tailored training, practical workplace experience, and access to professional memberships.

In this role, you will benefit from a flexible approach to working hours, an improved work-life balance, and the rewarding opportunity to use your skills and experience to make a genuine impact.

Key Responsibilities

• Conduct End Point Assessments with integrity, approachability, and professionalism.

• Collaborate with apprentices and their employers to plan, conduct, and report on End Point Assessments.

• Apply your sector knowledge to make fair, independent assessment decisions in line with apprenticeship standards and grading criteria.

• Manage associated administration efficiently and proactively maintain your industry expertise.

• Contribute to the success of our organisation by supporting learners to achieve their career aspirations.

About You

• Extensive experience within customer service, combining both frontline and leadership responsibilities.

• Hold a recognised Assessor qualification.

• Demonstrate a strong commitment to, and practical experience within, the customer service sector.

• Possess a full UK driving licence and access to a vehicle.

• Proficient in MS Office and comfortable working with IT systems (full training on EPAPro will be provided).