Engineer Administrator

Job Title - Engineer Administrator

Department - Engineer Support
Location - Leeds office 

Job Type - Fixed Term

Job Summary: 

We are seeking a detail-oriented and proactive individual to join our Engineer support team. This role involves assisting engineers with day to day queries, planning issues and payment queries. Engineers are essential to our core business operations. The ideal candidate will possess excellent communication skills and be comfortable engaging with engineers via phone, live chat and email.

About Us:

When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.

BOXT offers...

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved.


• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.

Key responsibilities:

• Support engineers with any queries they may have in regards to their jobs, billing and general administration


• Liasie directly with the planning team regarding any installation issues that may arise


• Re-imburse engineers for extra materials and carry out any required deductions


• Reply promptly on our live chat system to engineers providing job updates, job re-planning and recording sickness


• Registration of products with the correct governing bodie


• General administrative of day to day tasks


• Ensure customer documentation is sent out in a timely manner

Skill set: 

• Excellent organisational and time management skills with the ability to manage schedules and completing priorities effectively. 


• Excellent written and verbal communication skills, with the ability to clearly convey information across cross-functional teams. 


• Comfortable working alongside engineers and technical teams in dynamic, fast-paced environments. 


• Proficient IT skills, with the ability to quickly learn and adapt to various digital tools and systems. Detail-oriented with strong analytical thinking and problem-solving capabilities. 


• While prior experience in recruitment or compliance is advantageous, it is not a mandatory requirement.

Benefits:

We have a great culture at BOXT, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include...

• 30 days of annual leave (plus bank holidays)


• Free tea, coffee, fruit, and breakfast


• Modern offices


• Social events


• Ongoing training and development opportunities


• Enhanced Family Friendly Benefits


• Private medical cover*


• Company pension


• Death in service benefit*

* After probationary period

How to Apply:

If you’d like to join the BOXT team, then please send an email with your CV and get creative to

tell us why you think you’d be a great fit for this role and our team.