Entry Level Complaints Investigator nights

Are you a meticulous problem-solver with an analytical mind? Do you want to contribute to the quality and safety of essential medical devices? We're looking for a Complaints Investigator to join our team at a leading global medical device and health care company in Witney, Oxfordshire. This is a fantastic opportunity to kick-start your career in a vital role, with full training provided - no prior experience is necessary!

In this crucial role, you'll ensure the highest quality standards for our medical devices. Your responsibilities will include:

• Investigating Product Returns: Conduct thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (Please note: this is not a customer service role, and you will not be handling customer calls.)
• Uncovering Trends: Utilise our advanced computer systems to analyse data, identify trends and patterns in product complaints, and proactively prevent future issues.
• Driving Efficiency: Actively contribute to improving processes by implementing new and enhanced procedures to increase efficiency and effectiveness.
• Collaborating for Success: Communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
• Staying Ahead of the Curve: Stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
• Being a Problem Solver: Leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.

We believe in supporting our employees and providing a positive work environment. Here's what you can expect:

• Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
• Comprehensive Training: Full training is provided, so you'll have all the tools you need to succeed.
• Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities.
• On-site Perks: Benefit from free parking and a subsidised canteen.

• Location: Witney, OX29 0YL
• Shift Pattern: 4 nights on, 4 nights off, 7:00 PM to 7:00 AM (temporary role)
• Pay rate: £16.49 per hour.

• Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
• Excellent Communication: Clear and effective communication skills.
• Attention to Detail: The ability to follow procedures and accurately document findings.
• Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
• Qualifications: Secondary education, or an equivalent qualification, completed in Maths and English.

• Experience (Beneficial): Experience in laboratory best practice, problem-solving, and root cause analysis is a plus but not essential.
• 5-Year Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
• Eligibility: You must be eligible to live and work in the UK.

If you're interested in this rewarding role and want to contribute to a leading health care company, don't hesitate! Apply today or call and ask for Lottie.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.