ERP Change Manager

Company : Confidential

Job Description - ERP Change Manager

Job Title: ERP Change Manager
Location: London
Sector: Retail
Role Type: Contract / Hybrid
Length: 6 months
Rate: £850 - £900 a day, outside IR35

Role Overview
We are looking for a strategic and hands-on ERP Change Manager to lead the organisational change effort as we transition from Microsoft Dynamics 365 Finance & Operations (D365 F&O) to a new ERP ecosystem. This is a critical role in a high-impact transformation programme within a fast-paced retail environment.

The ideal candidate will have proven experience in decommissioning D365 F&O and successfully managing the change journey to alternative ERP platforms. You will play a key role in ensuring business readiness, stakeholder alignment, and adoption of new systems and processes.

Key ResponsibilitiesChange Leadership

Develop and execute a robust change management strategy for the ERP transition, with a focus on moving away from D365 F&O.
Lead change impact assessments, stakeholder analysis, and readiness planning across all business functions.

Stakeholder Engagement & Communication

Act as the change champion across the organisation, ensuring clear, consistent, and transparent communication.
Build strong relationships with senior leaders, functional heads, and end-users to drive engagement and adoption.

Training & Enablement

Oversee the development and delivery of training programmes tailored to new ERP systems and processes.
Ensure knowledge transfer and capability building across impacted teams.

Process & Transition Support

Collaborate with business analysts and solution architects to map current D365 processes to future-state ERP workflows.
Support data migration, testing, and cutover planning from a change perspective.

Monitoring & Continuous Improvement

Track change adoption metrics, gather feedback, and adjust strategies to maximise user adoption and minimise disruption.
Identify and mitigate change-related risks and issues throughout the programme lifecycle.

Skills & Experience

Demonstrable experience leading ERP change programmes, specifically involving the decommissioning of D365 F&O.
Strong understanding of ERP systems and business processes in a retail or consumer-facing environment.
Familiarity with alternative ERP platforms (e.g., SAP S/4HANA, Oracle Fusion, Infor, Workday, etc.).
Exceptional communication, facilitation, and stakeholder management skills.
Change management certification (e.g., Prosci, APMG, ACMP) is highly desirable.
Ability to work in a complex, fast-moving environment with multiple stakeholders and competing priorities.

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ERP Change Manager

Job Description - ERP Change Manager

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