Estates Officer

A Housing Association is currently looking for an Estate Officer on a temporary basis for about 6 months in West London.

The Estate Officer will be based onsite 5 days a week and is responsible for providing essential support to the estate services team and ensuring residents' enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team

Key responsibilities are as follows

Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action

Responding to phone calls, managing email enquiries, and handling face-to-face interactions

Handle low-level anti-social behaviour issues, such as fly-tipping, by providing guidance to residents and facilitating communication with relevant authorities

Monitor CCTV systems and provide footage of criminal activities to police when necessary

Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and escalate urgent repairs promptly

Coordinate contractor visits and provide access to the premises as needed

Monitor parking areas and address any violations or concerns

Assist with communal repairs and conduct regular inspections of communal areas to ensure maintenance tasks are carried out effectively

Ensure timely resolution of enquiries and direct residents to the appropriate contacts within the organisation

Collaborate with the Estate Services Coordinator to ensure compliance records are current and accurate

Assume H&S duties in the coordinator’s absence

Manage office supplies and maintain a clean and organised front desk area

Ensure that you follow and keep up to date with all relevant statutory policies and related procedures including health and safety and financial regulations.

PAYE rate £15.46 Umbrella £20.45

Essential requirements

Must have worked in a similar position recently in housing

Must have excellent communication skills

Must be based in West London.

Must be immediately available or on short notice