Events Sales Specialist

Job Title:    Event Sales Executive

Role Type: Temp to Perm, starting ASAP

Reporting:    Head of Event Sales

Department:    Event Sales

Salary: Up to £33,000 - depending on experience 

Responsibilities & Key Duties:

•    Answer incoming enquiries and convert from prospect event to confirmed booking, to achieve sales targets and revenue.
•    Ensure all incoming enquiries are answered in a timely manner and managed appropriately. 
•    Prepare and present effective enquiry replies and proposals.
•    Adhere to Event Sales team Standard Operating Procedures
•    Maintain excellent knowledge of venue capabilities to aid sales, site visits and offer support to Event Planners.
•    Host professional site visits to showcase the events space to existing and potential clients including clear booking with clients and having all needed information to hand during appointment
•    Demonstrate exemplary use of CRM system 
•    Building strong customer relations to increase repeat business, and maintaining of client database.
•    Proactively propose up-selling or cross selling opportunities to maximise revenue and improve guest experience, seeking external quotes on the clients behalf where needed.
•    Ensure all event bookings are contracted in timely fashion and accurate manner, with e-signing encouraged through the use of CRM system 
•    Ensure signed contracts are received by clients 
•    Once signed contract is received, introduce client to Event Planners in a timely and professional manner. 
•    Work with Event Sales Manager and Senior Event Sales Manager to ensure that all event deposits are received within 5 working days 
•    Work with Event Sales Manager and Senior Event Sales Manager to ensure all event bookings are paid 30 days prior to event date as per event contracts.

Event planning
•    Collate details on CRM regarding event plans pre-confirmation to assist with later planning of confirmed bookings. This includes detail of payment dates, scheduled planning calls, deadline for menu choice and final numbers / allergens deadlines.
•    Where appropriate needed, meet and greet clients on arrival

Business development and sales planning
•    Support the delivery of sales and marketing strategies with the intention of maximising revenue and profit 
•    Support competitive market research when requested to review pricing and experienced service, propose improvements when appropriate.
•    Develop/maintain knowledge of market trends, competition and customers.
•    Attend industry trade shows with the rest of the Sales Team and other community or industry event / meetings when required 

Customer service
•    Handle all telephone calls in a polite and professional manner
•    Consistently achieve a high level of customer satisfaction 
•    Build strong working relationships 
•    Escalate client complaints to Senior Event Sales Manager & Senior Event Planning Manager for reply and follow up.

Skills & Experience

•    1 - 2 years of relevant work experience in sales position
•    Preferably degree level education in Hotel/Event Management
•    Excellent written and oral communication
•    Excellent organisational skills
•    Proficient with Microsoft Office
•    Experience with different CRM systems preferable
•    Network of highly influential and high achieving contacts

Job ID 91458JU

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