Executive IT Support Specialist

Contractual positions

Executive IT Support Specialist

Work Schedule
Mon - Fri 09:00 - 17:30

Job Title:Executive IT Support Specialist Location: Produban (Banking Sector) Team: ExecutiveSupport

Overview:
The role involvesproviding comprehensive IT support to the bank's most senior executives,including the CEO, Chairman, and Executive Committee. The Executive Supportteam ensures fast, efficient resolution of all IT needs while maintainingprofessionalism and control at all times.

Key Responsibilities:

• Act as a primary contact for executive IT issues, providing high-level technical support.
• Troubleshoot and resolve technical problems efficiently, escalating when necessary.
• Manage incidents reported via phone and in person.
• Maintain service activity records in the Remedy toolset.
• Handle desk moves and IT infrastructure changes.
• Adhere to IT security standards and industry regulations.
• Operate the executive helpline (8:00-18:30) and participate in an on-call rotation for evenings and weekends.
• Coordinate with internal teams and external vendors to ensure priority handling of executive IT requests.
• Collaborate on project work within the executive environment.
• Develop technical roadmaps for future innovation and business integration.

Ideal Candidate:

• Detail-oriented with a proactive, innovative, and flexible mindset.
• Strong technical expertise with a keen interest in the IT industry.
• Excellent problem-solving and communication skills, ensuring seamless executive IT support.
• Ability to work under pressure while maintaining composure and professionalism.

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