Family Gateway Officer

We’re looking for an enthusiastic and motivated Family Gateway Officer to join our friendly and supportive team.

About the Role:

As part of the Family Gateway Team, you’ll provide information, advice, and assistance to families and professionals about services delivered by Early Help and other partner agencies. Contact is managed via telephone, web chat, and email, helping ensure families get the right support at the right time.

Role Details:

• Full-time - 37 hours per week

• £16.50 per hour (umbrella)

• Hybrid working available

What We’re Looking For:

• Enthusiastic, motivated, and positive individuals

• Resilience and the ability to stay calm and effective under pressure

• A passion for improving outcomes for families

• Strong understanding of the needs of babies, children, young people, and families

• Proven experience building effective relationships with a range of people

• Competency in Microsoft Office and/or case management systems

• The ability to identify safeguarding concerns and liaise appropriately with Social Workers and partner agencies

If you have the skills, experience, and drive to support families in need — we’d love to hear from you!