Family Support Worker

Role Overview

This position is part of South Manchester’s evolving Family Help model, aiming to provide targeted, intensive support to families through multi-agency collaboration. The goal is to ensure families receive the right help at the right time from the most appropriate professionals.

This is a full-time role, working 7.25 hours per day, five days per week (36.25 hours total). The role requires a full UK driving licence and access to a personal vehicle, as travel to family homes and community venues is a key part of the job.

Main Priorities

• Conducting holistic assessments of family needs.
• Coordinating multi-agency support plans.
• Building restorative relationships with families.
• Supporting families through challenging circumstances to achieve positive, sustainable outcomes.

Key Duties

• Manage a caseload of families with complex needs.
• Deliver evidence-based interventions in collaboration with professionals and families.
• Conduct risk assessments and develop family help plans.
• Use direct work to capture children’s voices and include them in planning.
• Maintain regular contact with families in their homes or community settings.
• Empower families through strength-based, solution-focused approaches.
• Ensure plans are culturally sensitive and inclusive.
• Maintain accurate records using electronic systems.
• Support team leaders in delivering the Family Help model effectively.

Qualifications and Development

• Level 3 qualification in a relevant field (e.g., Health, Education, Social Work).
• Level 2 safeguarding training.
• Ongoing professional development commitment.

Experience and Knowledge

• Experience using tools like GCP2, CSE/CCE, and DASH.
• Understanding of adverse childhood experiences and the trio of vulnerabilities (mental health, substance misuse, domestic abuse).
• Knowledge of child development, positive parenting, and safeguarding.
• Experience in multi-agency collaboration and case management.
• Awareness of GDPR and inclusive practices.

Skills and Abilities

• Able to work independently, including lone working.
• Resilient and solution-focused in challenging environments.
• Strong analytical, communication, and interpersonal skills.
• Proficient in Microsoft 365 and case management systems.
• Able to prioritise, multi-task, and meet deadlines.
• Skilled in building trusting relationships with diverse families and professionals.