Fault Administrator

Job Title: Faults Administrator
Location: Central Park, Lenton, Nottingham
Contract Length: 6 months
Payrate: £13p/h

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Fault Administrator on behalf of our client - a dynamic and innovative organization at the forefront of Smart Infrastructure.

About the Role:

To provide full administrative support to the faults team. To work flexibly within the team to undertake a range of tasks by applying established policies and procedures. To be responsible for queries/problems within their own area, following the most appropriate course of action within procedural constraints. Being the frontline of support to field engineers and working together to increase dialup performance, whilst aiding project led comm change rollouts

Key Responsibilities:

• Be aware of the contractual SLA’s for the NHH, HH and sub-metering faults and contribute to achieving these SLA’s.

• Work to daily and weekly targets set by the faults team leader. Be able to manage own workload to achieve these targets, being flexible to accommodate a change in priorities.

• Monitor and improve industry and customer performance, producing reports to show visibility of this.

• To interact with internal and external customers on a daily basis and to resolve any associated queries within the specified timescales, via multiple communication methods including telephony.

• Provide full administrative support to the team in relation to process improvement ideas/suggestions.

• To ensure that the data entered into any of the back office systems is of a high quality and is accurate.

• To understand and to work within the framework of the Siemens Values.
  
  

Key Skills / Experience Required:

Essential:

• Ability to manage relationships with customers both internal and external

• Work in an efficient and flexible manner

• Tackle problems and issues in a logical way

• Willingness to accept and promote change

• Tackle problems and issues in a logical way

• Clear and professional communication skills