Fees Collection Officer

Company : Australasian Recruitment Company

Job Description - Fees Collection Officer

FEES COLLECTION OFFICER

A great opportunity to join a welcoming and supportive team at a leading network of independent schools as a Fees Collection Officer!

FEES COLLECTION OFFICER ROLE:

Identifying overdue accounts by producing a default list (Aged Debt) via the computer or diary system
Initiating standard reminders in accordance with a strict timetable
Drafting and sending non-standard letters and emails relating to arrears, disputes, or queries
Processing debit and credit card payments for accounts severely in arrears
Negotiating with late payers by letter, email, and telephone, keeping up-to-date records for accounts on the SIMS database
Dealing with general enquiries by telephone, email, or letter about fee-related matters, in addition to prospective parent and general customer service questions
Liaising with school admin staff and heads regarding potential exclusion of pupils due to arrears, referring exclusion accounts to the Fees Collection Manager and Assistant Head of Fees, and if a permanent exclusion case, the Chief Executive
Liaising with other departments within the Trust Office on any fee-related issues
Actively using SharePoint for collaboration tasks
Assisting with the preparation of termly e-billing and sorting paper bills where required
Providing accurate monthly reports to heads
Attending termly debtor meetings with the Fees Collection Manager, and any other necessary meetings

FEES COLLECTION OFFICER ESSENTIALS:

Minimum 12 months in a credit control role
Excellent attention to detail and communication skills
A team player, flexible and adaptable to work and support across multiple teams

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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Fees Collection Officer

Job Description - Fees Collection Officer

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