Field Engineer

Job Title: PC Field Service Technician

Location: Aldershot

Contract Duration: 31/03/2025 - 30/05/2025 (training) then on-site until end of the year

Pay Rate: £150 per day

Summary of Responsibilities:

• Queue Ticket Management: Manage tickets assigned to the Hub and surrounding spokes, ensuring appropriate updates and call management to maintain service levels as per contract.
• Hub Stock Management: Handle asset management of kit in/out, scanning items in/out of locations as per contract.
• Disposal Management: Effectively manage disposals that go through the Hub as per contract.
• Hardware Repairs: Triage and perform hardware repairs 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
• Locker Replenishments: Replenish lockers where appropriate as per contract.
• Service Improvement: Highlight potential issues with service and suggest improvements to the Team Leader.

Essential Requirements:

• Must have SC clearance or be able to gain this.
• UK National with a UK passport.
• Must join the OOH rota and standby.
• Must have a full clean driving licence.
• 2+ years of experience in a PC field service environment or PC field workshop environment.
• Hardware skills: Diagnose, troubleshoot, support, and repair (including complex laptop break/fix repairs).
• Accredited or willing to undergo HP & Dell desktop and laptop training.

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