Field Product Support Specialist / Diagnostics / Lab Systems

Job Title: Field Service Engineer
Location: Field Based - Dorset & Hampshire area, with ad hoc visits to Burgess Hill required
Salary: £265.27 - £305.06 per day (UMB)
Full Time
Temporary 12 Month Contract (inside IR35)

Are you looking for a role that makes you feel valued, important and offers you the opportunity to make meaningful and transformative positive impacts on people's lives?

We are working with a global client whose ethos is plain and simple: we come to work to help be a part of a better future. Our client requires an experienced Field Service Engineer to cover the Dorset and Hampshire area.

Benefits:

• 25 days holiday per annum + recognised bank holidays
• Weekly competitive pay
• Excellent and supportive working environment within renowned global business

Requirements:

• Degree educated in a relevant biomedical discipline
• Hardware experience in pathology, particularly Biochemistry / Blood sciences
• Electro-Mechanical/Photometry/Immunoassay/Preanalytics
• Previous experience working in a hospital or research laboratory (strongly desired)
• Proven troubleshooting experience
• Understanding of the diagnostics industry and working in a multicultural organization (strongly desired)
• IT literate with experience in CRM and web delivery tools (advantageous)
• Strong communication skills and resilience in a fast-paced environment
• Ability to work independently and in a team
• Full UK/EU driving license and valid passport for overseas training

Responsibilities:

• Provide frontline, on-site application, engineering, or IT technical support to designated customers
• Troubleshoot and resolve customer issues on-site, ensuring service quality
• Conduct system installations, commissioning, and go-live support
• Deliver customer training and maintain training records
• Identify and escalate complex system failures and complaints
• Assist the commercial team with product demonstrations and customer meetings
• Support customers in managing inventory levels and compliance requirements
• Provide out-of-hours telephone support when required

For more information about this Field Service Engineer role, please contact Chloe McCausland at Clearline Recruitment on between 8:30am - 5:00pm.