First Line Support Officer - Birmingham

IT Service Desk/First Line Support Officer

Rate - £125 a day

Duration - 8 weeks initially

Location - Birmingham

Role would be shift-based and would be covering shifts Monday-Sunday at shifts between 7am - 11pm as part of a rota.

This role will be the first point of contact for end users and in some cases other stakeholders and suppliers, who require assistance from the IT department. This could be with their company issued hardware, software, mobile devices and assist with the fulfilment of requests. The role involves being able to accurately document incidents and requests and use available knowledge base information to provide a prompt first time fix where possible.

Essential:

• Enjoy helping others and providing excellent customer service.
• Experience of Microsoft technologies, including cloud-based services like Microsoft 365.
• Excellent problem solving and troubleshooting skills.
• Excellent interpersonal and organisational skills.
• Experience in delivery of IT service desk processes supporting the business.
• A knowledge of Microsoft systems, particularly Windows Operating Systems, Microsoft365 and Active Directory.

Desirable:

• Experience of supporting Android operating system
• Experience of working with Active Directory and Azure Active Directory
• ITIL Foundation qualification.