Food Beverage Assistant

Job Title: Food Beverage Assistant
Location: Southampton
Contract Type: Bank
Salary: £12.21

About the Role

River Hamble Country Park in Bursledon, are recruiting for Food and Beverage Assistants with significant enhanced rates for Sundays and Bank Holidays. This is a fast paced role and all training will be provided.

We are committed to providing outstanding hospitality that enhances the visitor experience of our country park customers. We aspire to operate a sustainable business that adds value to our communities".

Job purpose:

• To prepare and serve food and drink items in line with specifications, ensuring that every customer receives the highest levels of customer service and product on visiting the park.
• Ensure that all aspects of food and drink preparation is carried out in accordance with food safety training and the Countryside Food Safety Management System.

The role of the Food & Beverage Assistant includes but is not limited to:

Quality Standards and Customer Service

• Ensuring that every customer receives the highest levels of customer service and product on visiting River Hamble Country Park.
• Resolving guest issues and escalate complaints to the shift/duty manager when appropriate.
• Ensuring that all communication with colleagues and guests is professional and conducive to creating a happy, safe, and efficient environment.
• Being receptive to positive change and feedback.
• Being punctual and presentable.
• Supporting colleagues in their roles.

Food Safety / Health and Safety

• Completes the appropriate health and safety and food safety checks throughout the shift and records this in the Food Safety Diary sheet.
• Receives deliveries as instructed, ensuring correct stock rotation and following quality control guidelines.
• Ensures that cleaning schedules are followed and that the appropriate records are completed and up to date.
• Provides accurate allergen information to our guests, escalating any queries to the Catering Manager or responsible person accordingly.
• Completes all relevant training that is assigned to them.

• Operations
• Prepares and serves food and drink items as appropriate, in line with specifications and following strict hygiene and safety rules.
• Completes customer transactions efficiently.
• Performs general cleaning duties.
• Works to achieve daily, weekly, and monthly targets set by the Catering Manager.
• Uses their initiative and being proactive to contribute towards a successful shift.

Food & Beverage Assistant Induction

Classroom Training:

Level 2 Food Safety
Level 2 Allergen Awareness - if allocated

Manual Handling

Customer ambassador training

First Day Training:

Online allergens FSA
Introduction to Working Safely
Food Safety and Hygiene in Catering
COSHH Essentials
PPE Awareness

Hampshire County Council Mandatory E-Learning:

Data Protection
PCI-DSS
Working with financial procedures and controls
Fire Safety induction
Ways of Working
Freedom of Information
Equality & Inclusion
Display Screen Equipment
Corporate Induction
Moving & Handling
Good Govenrnace in Hampshire
Corporate acceptable use policy
Quality & Productivity

Catering Recommended E-Learning:

Allergen awareness HCC
Food Safety Cross contaminaton
Importance of Good Housekeeping
Work Place Hygiene
Customer Service success

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Please visit www.connect2hampshire.co.uk, or email with your CV to

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.