Front Counters Assistant

Front Counters Assistant

• Location: Nelson
• Job Type: Front Counters Assistant
• Pay: £12.60

We are seeking a dedicated Front Counters Assistant to provide a professional, multifunctional face-to-face customer service to both the public and Constabulary colleagues. This role is crucial in safeguarding the public and victims, recording incidents and crimes using the National Decision Model (NDM), and providing appropriate advice.

Day-to-day of the role:

• Serve as the first point of contact for victims of crime attending the Police Station, ensuring a commitment to safeguarding and protecting the public.
• Take reports of emergency and non-emergency incidents reported at the Front Counter.
• Record reported crimes in line with the National Crime Recording Standards (NCRS) and Lancashire Constabulary Policies using the Connect Quick Crime system.
• Create, grade, and manage incident logs to appropriate resolution in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
• Record and grade intelligence on the Connect System using the 3x5x2 process.
• Process and handle Evidence Related Property, booking exhibits onto the system and returning items to owners.
• Gather and collate information from individuals ensuring accurate record-keeping and updates to relevant departments and systems.
• Manage security arrangements for the Police Station, including checking clearance and suitability of visitors.

Required Skills & Qualifications:

• Strong commitment to delivering high-quality customer service.
• Ability to handle sensitive and confidential information with discretion.
• Ability to work under pressure and make decisions in challenging situations.

Benefits:

• Weekly pay.
• 37 hours per week on rota pattern.
• Access to Reed’s Discount Club.
• Inclusive and supportive work environment.

To apply for the Front Counters Assistant position, please submit your CV to