Funeral Arranger and Coordinator

Do you have previous experience as a Funeral Arranger? Or perhaps you've worked as an Events Coordinator or similar roles and have cross-transferable skills?

No previous funeral experience is necessary, as training 'on the job' with regards to the funeral industry will be provided.

You will be compassionate, organised, and confident working closely with bereaved families.

Welham Jones is an award winning family run funeral business in the local area of West Kent and South East London.

Main Duties as Funeral Arranger and Coordinator:

In this role, you will be required to handle deceased remains.

Arrange and take responsibility for funerals in the Sevenoaks branch whilst coordinating workloads with other branches and team members.

Administration:

• Complete all administrative tasks needed to be fulfilled for a funeral
• Arranging the funeral from start to finish
• Completing all relevant paperwork and documentation correctly and in a timely manner
• Manage branch & oversee its running
• Liaison and Support Officer
• Understanding the families' requirements
• Being willing and able to view deceased in the Chapel of Rest and show the deceased to grieving families and friends
• Support bereaved mourners during Chapel viewings
• Organise the funeral like any life event
• Liaising with all external suppliers to ensure crematoria/cemeteries, church, floral tributes, ministers/clergy etc. are all arranged and confirmed for the funeral service
• Assisting families while they are at our branch and escorting them to the chapel of rest

Telephone Cover:

• Participate in the on call out of hours phone rota
• Telephone etiquette - Taking first-time calls from bereaved families and guiding them through the process at a difficult time

Networking:

• Attend local events & build relationships with local families and promote the branch locally

About You:

Essentials for the role:

• 3 - 5 years' experience of working in a busy office environment with minimal supervision
• Open and empathetic personality
• Attention to detail
• Multitasking and administration in a busy office environment
• Customer relationship building skills and willing to prioritise customer needs during a vulnerable time
• Ability to work out of multiple system applications
• Good to high literacy and numeracy skills
• IT abilities - MS Office
• Clean UK driving licence
• Proof of eligibility to work in the UK

Preferred skills and attitude:

• Personally engage with the local community through networking avenues

Job Details:

• Location: Sevenoaks predominantly, but ability and willingness to work out of other branches in West Kent and South East London.
• Salary: £26-28K per annum
• Reports to: Business Development Manager & Senior Funeral Director
• Hours of work: Full time 9 AM - 5PM
• Fixed term contract: 12 months

Apply today to become a trusted presence for families in need-because at Welham Jones, we believe every life deserves to be honoured with dignity and care.