General Manager

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence**

Respectively - no agencies please. Salary reflects OTE including bonus potential.

What you’ll be doing?

It’s a special moment in time at Brockencote Hall Hotel – the most intimate of our Eden Hotel Collection, but one with real character, soul and ambition. With a loyal following, a beautifully maintained estate, and a kitchen proudly delivering 3 AA Rosette dining, Brockencote is poised for its next chapter.

We’re looking for a General Manager who’s ready to take the next step in their career, and someone with a genuine passion for fine dining and five-star hospitality. You’ll be inheriting an exceptional team that blends long-standing talent with up-and-coming leaders from our development programme – and we’re proud to say we’ve created a culture where people thrive.

We’re a business that truly believes in developing its people. In fact, our current General Managers have celebrated 11 promotions between them and an average tenure of 12 years – a proud statistic for us and something we’re committed to continuing.

As General Manager, you'll have the opportunity to make your commercial mark – from weddings to events, and F&B to occupancy supported by central support functions.

With the hotel fully operational 5 days out of 7 days each week, it’s one of those rare roles in hospitality where quality of life and career ambition can genuinely go hand in hand.

What you’ll need

• Proven recent experience as General/Hotel Manager or you could be a DGM with significant experience within a red star luxury hotel environment, to 3 AA Rosette food standards.
• Financially astute with a keen eye for numbers, you will be driven by the desire to maximise sales and profitability, delivering this through creative sales and marketing activity. Whilst this may be a developing skill, it’s a key one to drive our commercial success
• People are our biggest asset and so you will be a natural motivator demonstrating exceptional leadership skills, with proven results at recognising and developing talent to retain your team. Like most hospitality business’ in today’s market, we are focused on creating a modern workplace and culture that lends itself to great people retention and a reputation for being a leading employer in the local area.
• A commercial mindset with the ability to spot and unlock revenue opportunities
• You will be highly credible with the ability to develop relationships across all levels of the business, using this to influence business success and to work in collaboration with our support office
• A genuine passion for hospitality, with guest satisfaction at the heart of every decision you make.
• Experience within a strong weddings environment would be an advantage.

What’s in it for you?

Some of the below may be less relevant to your role than other’s, but combined they are a great reflection of our people approach and current focus;

At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way.

• Bonus potential of upto 10% of salary
• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Family Focused Benefits: Private healthcare, with the option to enhance your cover for family and Death in Service benefit of 4 x salary;
• Personal development – leadership coaching
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life’s key moments.
• Everyday Essentials

  : Free parking, meals on duty.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens:

• Your Voice Matters: Regular surveys that value your input.
• Real Action: “You said, we did”—because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.

We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Our commitment to equity means we welcome talent from all backgrounds, perspectives,