German Speaking Customer Service Advisor

German Speaking Customer Service Advisor - Ringwood - Hybrid role

Are you currently looking for an exciting new opportunity with a growing company that truly recognises and rewards success as well as offering comprehensive training and career development opportunities?

Do you have a genuine passion for customer service and helping people? Perhaps you are currently working in retail or hospitality and fancy a change or maybe you have just finished studying and are looking to kick start your career. As long as you are enthusiastic, polite, professional and organised then this could be the perfect opportunity for you.

Rotas available 2 weeks prior. Temp-Perm assignment. Hybrid role, 80% working from home after training.

You will deal directly with customer queries via the phone, email, live web chat, and will provide a fantastic customer experience by responding quickly and professionally.

Job Duties entail for German Speaking Customer Service Advisor:

• Acting as a liaison between customers and company, ensuring smooth communication and resolution of inquiries.
• Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
• Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
• Documenting interactions accurately and updating customer information in the company database.
• Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintaining a high level of professionalism and adhering to company guidelines and policies.

Skills and Requirements for German Speaking Customer Service Advisor:

• Ability to communicate effeciently in German and English
• Excellent telephone manner
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Previous call centre/back office experience (desirable)

40 hours per week - Hybrid role, 80% WFH after training.

Customer service, German speaking, German role, Advisor roles