Head of Group Collections

NET Recruit is searching the market for a Head of Group Collections to join a leading national services organisation, located in Bolton.

You Role
While in this position your duties may include but are not limited to:

• Inspiring and driving high performance across the assigned collections team
• Collaborating with Revenue Protection, Security, Legal, and Operations to create streamlined processes for a fast, coordinated response to customer concerns
• Ensuring adherence to the credit policy to minimize risk exposure
• Leading teams to reduce outstanding debt, minimize write-offs, and improve cash flow
• Establishing ambitious KPIs and providing regular performance feedback to team members
• Developing innovative, low-touch solutions to encourage timely customer payments
• Partnering with Business Units to resolve customer issues related to credit, billing, and payments
• Implementing process improvements and optimising ledger management to reduce debt levels
• Supporting the full customer-to-cash lifecycle by delivering key initiatives
• Maximising the use of existing automation tools for operational efficiency and identifying new automation opportunities
• Proactively reducing customer inquiries by enhancing self-service options and ensuring queries are directed to the appropriate teams
• Identifying operational risks and implementing effective controls throughout all processes

You MUST Have
Please apply ONLY if you meet the following criteria:

• Possession of a professional accounting qualification, ideally CICM or equivalent
• Strong experience within credit and collections, particularly from a strategical and management position, with a focus on debt collection improvement
• Excellent leadership and wider communication and stakeholder management skills
• Good working knowledge of complex IT systems, SAP and Salesforce
• Good commercial aptitude and awareness, with a background in finance and controls

Your Opportunity
This is a leading services business with decades of success and a large workforce, which is growing year upon year, and a customer base that stretches across the country. The position holder will be responsible for leading a team within the collection and revenue function, with the aim of driving down debt, improving cashflow and resolving enquiries whilst seeking opportunities to improve processes.

There will be a competitive remuneration package for the position holder within this role, based on previous experience and knowledge and will include a good salary/pay rate, and wider incentives and rewards. The true merit of this position will be the fantastic exposure gained, not only within a developing and competitive market, but from within an industry giant.

To express interest in this role and have a confidential chat, please reach out to:

Phoebe Jones - Recruitment Partner

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