Head of Revenues and Benefits

Company : Cra Group Recruitment And Payroll

Job Type : Contract

Birkenhead, United Kingdom

Job Description - Head of Revenues and Benefits

6-Month Contract with a local authority

Job Purpose

To provide assurance that Council is delivering high-performing, well-managed, strategic Revenues and Benefits services. To direct, lead and manage the provision of high quality, cost-effective services to the Council for the delivery of Revenues and Benefit services and to ensure that the Council’s policy objectives in relation to Revenues and Benefits are met. The post holder will lead all aspects of the Revenues and Benefits operations, ensuring the customer is at the heart of the services.

Key Duties/Accountabilities

Lead and manage the teams responsible for revenues and benefits including strategy and policy development related to these areas.

Establish, maintain, and foster effective working relationships with Elected Members and stakeholders (internal and external), ensuring processes, work and priorities are appropriately aligned and collectively understood, connecting parties as appropriate.

Ensure teams are trained to provide high-quality customer service and advice to businesses, residents, and customers of the borough from a customer perspective. Ensure all communication to stakeholders is clear, free from jargon and in plain English.

Support the implementation of a new Enterprise Resources Planning (ERP) system including full engagement with the ERP project team to ensure any new system is fit for purpose for the Service and provides the most appropriate effective and efficient interface to minimise human intervention and maximise Artificial Intelligence (AI) automation.

Essential Experience Required

Experience of driving or leading key projects and delivering successful outcomes efficiently and effectively.

Strong collaborator with demonstrable ability to bring people together from across the organisation and wider, and to empower individuals and teams to deliver outcomes.

Experience of leading strategic initiatives or of contributing towards strategy/policy development and implementation.

Essential Qualification Required

Educated to degree level or equivalent experience relevant to job description is essential.

Additional information to note

Working hours: 36 hours per week

The role closes soon, apply ASAP.

Requirements

Requirements

Experience of driving or leading key projects

Strong collaborator with ability to bring people together

Experience of leading strategic initiatives or contributing towards strategy/policy development

Educated to degree level or equivalent experience

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Head of Revenues and Benefits

Job Description - Head of Revenues and Benefits

Requirements

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