Helpdesk Administrator

Maintenance Helpdesk Administrator

Location: Deeside

Hours: 8am - 6pm Shifts - alternate within these hours (8-4 /9-5/10/6) 37.5pw

Pay: £12.21ph

Purpose of role: Long term sickness cover

Duration: Minimum 3 months temp

Do you have commitment to customer satisfaction and an ability to multi-task?

Can you provide an effective helpdesk service to internal and external stakeholders?

As well as providing efficient and cost-effective resolution of all maintenance issues… If so please apply.

Detail of Duties/ Responsibilities:

• Handle in and outbound calls.
• Dealing with queries and complaints quickly and efficiently
• Log jobs on internal system and ensure they are attended to within given timescales
• Ensure stores are updated on all jobs/courtesy calls
• First point of contact for Stores, Contractors and Suppliers
• Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
• Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.

Key Skills:

• Excellent communication skills with the ability to develop and maintain good relationships.
• Positive and proactive "can do" attitude
• Able to adapt and manage change as and when the business requires
• Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
• Ability to prioritise issues reported by stores
• Ability to self-motivate, problem solve and work under pressure.
• Willing to go the extra mile to deal with a difficult situation
• Ability to work on own initiative as well as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.