Helpdesk Administrator

Job Role: Temporary to Permanent – Helpdesk Administrator

Location: Office Based in Milton Keynes – Hybrid working available after successful passing of probation period.

Contract Type: Temporary to Permanent

Hours: 37.5 (8am to 4pm OR 9am to 5pm)

Salary: £14.36 – 15.38 per hour

About the Role

We are seeking a proactive and organised Helpdesk Administrator to join our busy Care Centre team on a temporary to permanent basis. You will play a vital role in coordinating customer support activities, planning engineer routes, and ensuring smooth job completion communication.

This is an exciting opportunity for someone with strong administrative and communication skills looking to develop within a supportive and fast-paced environment.

Key Responsibilities

• Customer Contact: Act as the first point of contact for incoming telephone and email enquiries, ensuring all job details are accurately logged into our IT systems. (Approx. 40% of the role)
• Route Planning: Coordinate and plan engineers' routes according to SLA requirements, ensuring efficiency and timely service delivery. (Approx. 20%)
• Team Support: Work closely with engineers and the parts dispatch team to ensure seamless operations. (Approx. 15%)
• Job Completion: Confirm job completion and provide all necessary follow-up information to customers. (Approx. 25%)

Skills & Competencies

Essential:

• Minimum 3 years' professional experience in an administrative or customer support role
• Strong time management skills
• Good geographical knowledge of the UK and Northern Ireland
• Confident communication skills and a proactive mindset

Technical Proficiency:

• Outlook – Basic
• Word – Basic
• Excel – Basic

Core Competencies:

• Initiative and problem-solving
• Willingness and ability to learn quickly
• Assertiveness and confidence in handling issues
• Clear and professional communication

Why Join Us?

• Opportunity to move into a permanent role based on performance
• Friendly and supportive team environment
• Varied, fast-paced role with real responsibility
• Training and support provided to help you succeed

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.