Helpdesk Advisor

Helpdesk Advisor/Administrator
* Industry: Facilities Management
* Location: Manchester/Deansgate
* Hourly Rate: £12.85
* Hours: Monday to Friday, 8am - 5pm
* Remote Work: Work From Home on Fridays
* Type: Temp - perm opportunity

Are you an organised and customer-focused individual looking for an exciting opportunity in a fast-paced environment? We are seeking a Helpdesk Advisor (Administrator) to join a Facilities Management team in Manchester. If you are a good 'all-rounder', with Customer Service/Helpdesk experience, then this is a great opportunity for you!

Key Responsibilities
* Manage multiple inboxes and respond to customer enquiries via email and phone
* Handle high volumes of emails and calls
* Support reactive works and pre-planned maintenance tasks
* Prioritise and manage tasks efficiently
* Collaborate with team members and other departments
* Maintain accurate records and job status updates

Key Skills & Experience
* IT literate
* Strong organisational and multitasking skills
* Excellent customer service with a professional, friendly attitude
* Experience in reactive works and/or pre-planned maintenance (advantageous)
* Facilities management experience (preferred but not essential)
* Ability to work independently and as part of a team
* Proficient in MS Office and office management systems

Perks
* Work From Home on Fridays
* Opportunity to transition to a permanent role

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age