Helpdesk Engineer

ONSITE HELPDESK ENGINEER - 12 Month FTC

LONDON

£29,000 + FREE TRAVEL IN ZONES 1-6

Our Client, a leading global telecommunications company are looking for an Onsite Helpdesk Engineer to join their team on a full time basis for a period of 12 Months.

This is an exciting opportunity to work with a global company who put their people at the forefront of everything they do. If this sounds like your type of role - get in touch today!

Onsite Helpdesk Engineer - Job Duties

• Communication with end usersfrom EMEA regionface to face or via telephone, email or collaboration tools.
• 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact.
• Hands on Desktop/Laptop PC Support Skill.
• Network and PC implementation and optimisation.
• Understand and detailed planning and designing for customer's PC and Network.
• PC/Network/Desktop Securityelement configuration includingday-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (incl DC server).
• Proof of concept testing and acceptance testing.
• Vendor negotiation and control.
• Development and implementation for new features and services.
• Establish and cease PC/Desktop Security systems.
• Project and service delivery schedule management.
• Utilize/update ticketing system.
• Documented approach for implementation and modification.
• Visit customer premises when required for project or maintenance contractwork incl cover staff.
• Periodical status report to line manager.
• Coordination of operation flow with each depertment and customers.

Onsite Helpdesk Engineer - What we are looking for

• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products.
• Excellent written and verbal communication skill in English and speaking Japanese would be advantage.
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience.

Onsite Helpdesk Engineer - What's in it for you

• Exposure to a global organisation
• Great Benefits Package
• Free Travel to work!
• Training Opportunities in Japan

May & Stephens Ltd is acting as an Employment Business in relation to this vacancy.