Helpdesk, IT Support, Service Desk Analyst - 56379

Helpdesk, IT Support, Service Desk Analyst - 56379

Contract: 3 Months

Rate: £175 per day or £23.33 per hour (Inside IR35)

Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation

The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant

Main Tasks & Responsibilities

> Provide the Manufacturing facility with operational support for all IT Applications/Infrastructure across the plant

> Deliver specific IT projects within the Plant (new applications, new infrastructure, new hardware etc.)

> Support the IT element of new model launches

> Provide a single point of contact for the plant for all IT issues and interfacing with Central IT

> Ensuring IT Policy is adhered to across the plant. Specifically this Helpdesk Analyst role covers first level Help Desk support across the plant:

o Respond to phone calls to the Help Desk.

o Silas administrative tasks (e.g. resetting passwords, setting up accounts)

o Administrative tasks (e.g. modifying access levels)

o Resolving software issues (remotely if possible)

o Resolving hardware issues

o Logging hardware errors in-line with our existing maintenance contracts

o Installation of application software on clients

> Carry out start of shift checks

> Run back-up services and storing tapes

> Carry out departmental maintenance standards actions

> Assist in creating, updating and reviewing Single Point Lessons

> Test network and telephone sockets and equipment data transfers

> Follow local and corporate Change Control processes

> Move/Installing IT hardware

> Set up conference facilities as and when required

> Maintain an accurate IT stores inventory

> Assist IT Engineers on an "as and when required" basis

> Provide hand-over communications / reports as required

> Escalate emergency issues outside the plant when required.

Essential Skills & Experience Required:

# IT Helpdesk experience

# 1-3 years in a corporate IT department providing end user support across a wide range of

# Flexibility: Willingness to work flexibly to meet the demands of the Plant

# Self-Starter: Able to operate autonomously on some tasks to deliver

# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis

# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.

# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements