Helpdesk/Service Desk Analyst

Helpdesk/Service Desk AnalystLocation: Exeter Area
Contract Duration: Up to 6 months
Daily Rate: Up to £200 per day
Hybrid working available: 2-3 days needed on-site

Your Next Contract - Job Overview
As the Helpdesk/Service Desk Analyst, you will be responsible for responding to and resolving IT issues via phone, email, and ticketing system. You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise.

What you'll need to succeed

Proven experience in a helpdesk or service desk environment
Strong knowledge of Windows operating systems and Microsoft 365 suite
Experience with ticketing systems (ServiceNow, Remedy, or similar)
Basic understanding of networking concepts and troubleshooting
Excellent customer service and communication skills
Ability to explain technical concepts to non-technical users
Good time management and prioritisation skills
Problem-solving mindset with attention to detail
ITIL Foundation certification advantageous

What you need to do now

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