HGV Compliance Administrator

Certain Advantage is hiring for a temp HGV Administrator in Derby. Great rate of pay and a fantastic location with free parking on site.

Job Title: HGV Administrator
Location: Derby
Pay Rate: £14.00 per hour
Contract Type: Temporary (3 months) – Potential to go permanent
Working Hours: Full-time, 37.5 hours per week
Schedule: Monday to Friday, 8:45am – 5:15pm
Start Date: ASAP

Role Overview:
We are seeking a highly organised and proactive HGV Administrator to support a key operations team in Derby. This temporary role offers an excellent opportunity to contribute to a fast-paced environment while developing valuable experience, with potential for a permanent role for the right candidate.

Key Responsibilities:

• Accurately log and monitor HGV Assist incidents from report through to resolution, ensuring minimal vehicle downtime.
• Collaborate with operations teams to resolve incidents efficiently, maintaining high levels of customer satisfaction.
• Develop and maintain strong working relationships with customers, providing regular progress updates and tailored reports.
• Investigate and resolve any customer disputes, ensuring thorough documentation and reducing the risk of recurrence.
• Maintain accurate, compliant records in line with the company Management System.
• Continuously review and improve internal processes, suggesting and implementing enhancements to boost operational efficiency.

Ideal Candidate Profile:

• Experience in an administrative or logistics support role, ideally related to transport or HGV operations.
• Strong communication skills and confidence handling queries from both internal teams and external clients.
• Highly organised with a keen attention to detail.
• Strong problem-solving skills and a proactive approach to tasks.
• Handling a high volume of phone calls.
• Comfortable using Microsoft Office and internal systems for tracking and reporting.

Why Apply?

• Competitive pay at £14.00 per hour
• Immediate start available
• Opportunity to secure a permanent role
• Gain hands-on experience in a respected organisation
• Office-based role with a supportive team culture

Working with Certain Advantage
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