HIA Support Officer

Job Title: HIA Support Officer

Location: Local authority based in Twickenham

Hourly rate: £18.27 PAYE/ £24.14 Umbrella

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

This is a full-time office role and hybrid working is not available at this time

Role Purpose:

To provide a comprehensive support service to the HIA, who carry out adaptations to enable clients to live independently in their homes and community.

Job Duties:

• To have a detailed knowledge of the processes and work of the HIA to effectively deal with all initial enquires coming into the team and to collate and store all information required by the HIA to process grants and carry out adaptive works.
• To have empathy with clients who are vulnerable because of a physical disability, age related mobility problems, learning difficulties and/or mental health problems and to deal with such enquires with sensitivity and understanding.
• To be responsible for contacting clients, agencies and organisations to obtain information required by the HIA. This will include obtaining permission from landlords, clients and Housing Associations for work to proceed, dealing directly with solicitors in relation to land registry charges, Occupational Therapists, Contractors and sending out and collating customer satisfaction surveys.
• To use Civica, Saffron, Integra and other IT systems and databases to store and retrieve client information, raise orders, process invoices for payments, raise invoices to external agencies and produce financial reports and statistics required by the team and/or Senior Finance Officers within the Council.
• To work closely with Surveyors, Contractors and other Finance staff to resolve queries or disputes to enable prompt payment of invoices to meet corporate deadlines. This will include checking figures submitted against invoices received.

Person Specification: The ideal candidate must have:

• Experience of raising invoices and processing payments
• Experience of working with vulnerable clients and explaining processes to them.
• Knowledge of work carried out by the Home Improvement Agencies
• Knowledge of financial/payment systems

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