Hire Controller

Key Accounts Hire Controller
Location: Hemel Hempstead
Type: 18 months contract, potential for permanent opportunities
Hours: Full-Time
Salary: Circa £37,000

A leading national plant hire provider is seeking a Key Accounts Hire Controller to join a high-performing team that supports key infrastructure clients, This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and wants to be part of a passionate, collaborative team that makes a real impact.

The Role:
As a Key Accounts Hire Controller, you'll play a vital role in delivering top-tier service to high-value clients. Your day-to-day will include:
Managing incoming hire enquiries from key clients and large-scale infrastructure projects
Offering expert advice on plant and equipment availability, suggesting alternatives where needed
Preparing accurate quotations using the Syrinx hire system
Resolving all customer queries promptly - within 24 hours
Liaising closely with internal departments including logistics, recruitment, sales, and credit control
Occasionally attending customer sites to understand projects and strengthen relationships

What We're Looking For:
A team player with a "can-do" attitude and a customer-first approach
Passionate about delivering exceptional service and doing things right the first time
Excellent communication skills - both written and verbal
High attention to detail and strong organisational skills
A self-motivated individual who thrives in a collaborative environment
Strong IT and admin skills - experience with Syrinx is ideal, but not essential
Previous experience in a hire desk, customer service or coordination role is beneficial

What’s on Offer:
Join a business that’s committed to making a positive impact in the construction industry
Be part of a collaborative, fun, and inclusive culture where your contribution matters
Work with some of the UK’s largest infrastructure projects
Opportunities for development and career growth
Flexible working arrangements considered

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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