Home Ownership Officer / Processing Administrator

• Hourly Rate: £13.62
• Location: Sheffield, S4
• Job Type: Full-time

We are seeking a dedicated Home Ownership & Revenues Assistant to join our Home Ownership Unit. This role is crucial in providing administrative support and delivering a quality, customer-focused service, particularly in respect of Right-to-Buy processes.

• Assist in processing Right to Buy (RTB) applications in accordance with legislation.
• Conduct RTB interviews and assist customers with all enquiries.
• Maintain comprehensive RTB records and assist in the preparation of statistical data.
• Liaise with service partners and relevant outside bodies to monitor the progress of RTB applications.
• Prepare RTB documentation and communicate effectively with RTB applicants, both verbally and in writing.
• Ensure adherence to all financial regulations and corporate policies of the Council related to clerical support services within the unit.
• Deliver administrative support services within the unit, emphasizing quality, customer care, consultation, and teamwork within clearly established and monitored service standards.
• Provide support and assistance to Home Ownership and Revenues Officers to achieve key service targets.

• Experience in handling financial transactions and working in a busy finance/admin environment.
• Good communication skills – both written and verbal.
• Strong organisational skills and the ability to work to deadlines and under pressure.
• Proficient IT skills, including experience with Microsoft Word and Excel.
• Excellent numeracy skills and a keen attention to detail.
• Effective team worker with a customer-focused approach.
• Flexible, responsible, and able to structure own workload and that of others.

• Competitive hourly rate.
• Opportunity to work in a supportive team environment.
• Extensive training and development opportunities.
• Inclusion in council-wide initiatives and access to various benefits.

To apply for the Home Ownership & Revenues Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.