Homeless Housing Solutions Officer

3 months contract with a Local Authority

Job Summary:

• Bromsgrove District and Redditch Borough Council are seeking an experienced Homeless & Housing Solutions Officer to support increased service demand.

• This is a 3\-month agency assignment within Community & Housing Services, working on homelessness prevention, housing options and case management.

• The role is hybrid, with 2 days per week on site in Redditch and the remainder working from home.

• The post is inside IR35 and offers a fast\-paced environment supporting vulnerable households.

Key Duties/Accountabilities (Sample):

• Manage a caseload of homelessness and housing options cases in line with current housing legislation.

• Assess homelessness applications and make legally robust decisions under the Housing Act 1996 (as amended).

• Deliver homelessness prevention and relief duties, identifying suitable housing solutions.

• Provide tailored housing advice and support to individuals and families at risk of homelessness.

• Prepare clear, accurate case notes, decision letters and statutory documentation.

• Liaise effectively with internal teams, registered providers, private landlords and partner agencies.

• Work to tight deadlines in a high\-demand environment while maintaining excellent customer service standards.

• Contribute to service targets and performance requirements.

Skills/Experience:

• Proven experience in homelessness services or housing options within a local authority or similar setting.

• In\-depth working knowledge of housing legislation, including homelessness duties and case management.

• Strong analytical and decision\-making skills, with the ability to assess complex cases.

• Excellent written and verbal communication skills.

• Ability to manage a high caseload in a fast\-paced environment.

• Confident working independently and collaboratively as part of a team.

• Experience using housing management or case management systems (desirable).

Additional Information:

• Location: Redditch Borough Council, Town Hall, Walter Stranz Square, Redditch, B98 8AH.

• Working pattern: 37 hours per week, hybrid (2 days on site).

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