Homeless Intervention & Prevention Officers

Adecco are recruiting for several Homeless Intervention and Prevention Officers to join a South-London local authority.

The succesful candidates will provide bespoke homeless prevention and intervention services, advising on housing issues and welfare benefits, assessing support needs, and collaborating with internal and external services to alleviate homelessness and offer sustainable housing solutions.

• Homeless Intervention and Prevention Officers
• Public Sector - Local Authority
• Full Time - Monday to Friday, 36 hours per week
• £21.62 per hour PAYE / £28.68 per hour Umbrella
• Temporary Role - 3 months with likely extensions

• Early Intervention & Prevention: First point of contact for housing needs, providing initial advice and suitable housing options. Respond to referrals and work with various agencies to prevent homelessness.
• Developing Pathways: Create Personal Housing Plans (PHPs) and collaborate with agencies to sustain tenancies or find new housing. Assess support needs and make referrals to homeless support services.
• Assessment & Decision Making: Conduct statutory assessments of homelessness, issue notification letters, and make recommendations regarding temporary accommodation.
• Confidentiality & Data Protection: Maintain customer records and comply with data protection regulations.

• External: Local Authorities, advice agencies, solicitors, lettings agencies, police, probation services, primary care trust, registered social landlords, MPs, councillors, crisis services, rough sleepers outreach service, substance use service.
• Internal: Adult Social Care & Health, Children, Families & Education, Housing, Housing Benefit service, Sustainable Communities, Regeneration and Economic Recovery.

• Legislation related to homelessness and housing (Housing Act 1996, Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017, etc.)
• Welfare benefits system and its application.

• Effective workload management and prioritization.
• Proactive and creative problem-solving.
• Analytical thinking and decision-making.
• Ability to work under pressure and with challenging behavior.
• Strong communication skills.
• Proficiency in MS Office and internet-based technologies.

• Degree level education or significant experience in a customer-driven service.
• Knowledge of housing case law and homelessness prevention.
• Experience in a target-driven, pressured work environment.
• Experience managing complex situations and challenging behavior.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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