Hostel Support Coach (PERM)

Teqniq is searching for a Hostel Support Coach (PERM) to work in the public sector.

Salary: £24,500-26,000 per annum depending on experience.

Hours: 37 hours per week based on shift patterns 8am - 4pm, 9am - 5pm and 1pm - 8.30pm (will include some weekend work).

Job Description:

As a Support Coach you will be the primary support for customers, working in a team of Hostel Support Coaches to deliver the best possible outcomes; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of both customers and the team.

You will be part of a small team of Hostel Support Coaches working collaboratively to provide intense therapeutic support.

You will work alongside other Support Coaches, the Team Leader and Services Manager to promote and ensure a psychologically informed way of working by all, to provide a service which is flexible and adaptive to the changing needs of customers and the team.

You will work with the team collaboratively to provide consistent boundaries and a trauma informed approach to practical honest support, good housing management and strong financial control; working closely with our independent living Housing Services Team you will ensure the seamless provision of a complete housing and support solution to our customers throughout their personal journey with Squared.

Working as a team, with Luton community support groups, LBC, partner agencies and our internal organisational expertise, you will aim to provide a safe environment in which to build a customer’s confidence and promote opportunities for positive change and development.

These are some of the things you will be responsible for in your role:

Comprehensive delivery of the day-to-day running of the hostel provision and direct support service to customers.

Working in a psychologically informed way, coaching customers in a person-centred and non-judgmental way appropriate to their individual needs.

Manage your own case load of customers by organising and conducting support sessions on a weekly basis, attending professional’s meetings, support customers with external appointments completing referrals to external services where appropriate.

Think creatively and practically to deliver the best possible support.

Complete assessments with new customers following referrals, devise and implement support and risk management plans.

Arrears management.

Provide assistance relating to benefit claims and personal contribution charges, including setting up payment plans, benefit applications and dealing with benefit queries.

Ensuring the accommodation remains a safe and secure place for customers to live and Staff to work.

Support customers to learn independent life skills to enable a successful, planned move-on into the community.

Carry out room checks with customers.

Comply with health and safety by completing health and safety premises checks, fire drills and reporting repair requests.

TEQ-0725

INDJS1

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