Housekeeping Supervisor

Dakota Hotel based in

South Queensferry

a reliable and hard-working individual to join our Housekeeping Team on the role of Housekeeping Supervisor

.

CONTRACT AND PAY RATE

Earnings are £13.50 per hour, paid weekly equating to a minimum guaranteed gross annual salary of £21,060.

The role carries a permanent contract of a minimum of 30 hours per week and typical shifts will be working any 5 days out of 7. This role does include working weekends.

PRIMARY ROLE RESPONSIBILITIES

• Be willing and able to undertake the role of room attendant, linen porter, and public area cleaner as required to meet operational needs.

• Support management in supervising and providing direction to our housekeeping team, always ensuring the highest standards of cleanliness by providing constructive feedback for improvement.
• Assist with the completion of new start training plans by delivering on-the-job training to drive standards.
• Have a hands-on approach to all responsibilities and areas of the department. Run shifts where you are the most senior in charge, carrying out the opening and closing tasks for the department.
• To have a comprehensive knowledge of Shiji Enterprise Platform and the Housekeeping module for attendant assignments, placing rooms OOO/OOS, and updating housekeeping status.
• Support management in completing tasks such as completing stock takes and compliance conversations.
• Be flexible in your working hours enabling you to attend the weekly Operations Meeting once a month and the Profit and Loss review once a quarter.
• To have a comprehensive knowledge of our bedroom offerings ensuring standards are in line with those always outlined in our operating procedures.
• Be willing and able to undertake the role of room attendant, linen porter, and public area cleaner as required to meet operational needs.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• 40 per cent off stays at any Dakota
• 25 per cent off drinks and dining at any Dakota
• Access to our Employee Assistance Program which includes
  - free private mental health support and counselling sessions
  - video GP consultations and private prescription services
  - access to daily rewards to be cashed out for shopping vouchers
• Access to discounted gift card platform
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment.
• Family-friendly flexible working options
• Meals on duty and uniforming
• £200 bonus to recommend a friend to join our team
• £10 bonus every time you are mentioned on Trip Advisor
• Free bi-annual eye testing for users of display screen equipment
• Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
  Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle

Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park).

We also offer complimentary parking for both employees and guests. We at Dakota Edinburgh are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least one years’ experience