Housing Advice & Homelessness Prevention Receptionist

Job Title: Housing Advice & Homelessness Prevention Receptionist
Location: Office-Based (Hillingdon)
Hours: Monday to Friday, 9:00am - 5:00pm
Pay: £21 per hour

We are looking for an experienced Housing Advice/Prevention/Homelessness Receptionist on behalf of our client based in the Hillingdon area, as part of their Housing Advice & Options team. This office-based role requires someone who can hit the ground running in a fast-paced environment.

Key Responsibilities:

• Frontline triage assessments and support with homelessness prevention and relief.
• Case management, enquiries, and drafting s184 decision letters.
• Delivering excellent customer service as the first point of contact.

Requirements:

• Strong knowledge of the Housing Act 1996 (Part VII) and Homelessness Reduction Act.
• Excellent written and verbal communication skills.
• Confident IT user with experience in Word, Excel, and housing systems.
• Calm, professional telephone manner with strong customer service skills.
• Able to work under pressure and adapt to changing priorities.
• Positive, team-focused attitude and willingness to support service improvements.

Additional Info:

• Office-based, full-time role.
• Induction period of 2-4 weeks depending on experience.

If you're proactive, knowledgeable, and committed to helping those facing housing challenges, we'd love to hear from you.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.