Housing Appeals and Review Officer

Job Overview

We are seeking a dedicated Appeals and Reviews Officer to manage statutory review and appeal processes related to Homelessness applications, Housing Benefit, Council Tax Reduction, and Housing Register applications. The role requires strong analytical skills, legal knowledge, and the ability to provide a customer-focused service, particularly to vulnerable households.

• Investigate and respond to appeals and reviews within legislative timescales.

• Work closely with Legal Services to minimise legal challenges.

• Represent the Council in County and High Court proceedings.

• Ensure compliance with relevant legislation, case law, and policies.

• Prepare and present cases to HM Courts and Tribunals Service.

• Liaise with internal departments and external agencies to provide a holistic service.

• Maintain accurate records and produce management reports.

• Identify and mitigate risks related to fraud and compliance.

Essential:

• Extensive knowledge of at least one of the following:

  • Homelessness assessments and reviews under Part 7 of the Housing Act 1996.

  • Housing Benefit and Council Tax Reduction legislation.

  • Housing allocation under Part 6 of the Housing Act 1996.

• Ability to interpret and apply legislation, policies, and case law.

• Experience in presenting persuasive arguments and handling legal disputes.

• Strong communication skills, both written and verbal.

• Experience in casework involving Housing Benefit, Council Tax, and Housing Law.

• IT proficiency, including case management systems.

• Ability to work independently and within a team.