Housing Assistant

Job Title: Housing Assistant (Housing Benefits and Planning)
Salary: £13.69 P/H PAYE (Inclusive of Holiday Pay) | £15.66 P/H LTD Umbrella
Hours: 36.25 Hours Per week
Type: Temporary Ongoing
Location: Leicestershire, LE67
Start Date: ASAP
Work Pattern: Monday – Friday | 08:45am – 17:00pm

We are seeking a proactive and customer-focused Housing Assistant to join a busy Housing Management team. This role is vital in providing frontline support to tenants and assisting in the smooth delivery of housing services. You will play a key part in maintaining excellent service standards and supporting the team’s wider objectives.

Key Duties and Responsibilities:

• Act as the first point of contact for customers on all Housing Management matters
• Provide administrative support to the Housing Management team
• Engage in daily contact with tenants and their representatives regarding tenancy conditions and issues
• Assist with advice and information on tenancy breaches, anti-social behavior, and rent arrears
• Manage Right to Buy and Mutual Exchange cases, including property inspections
• Maintain and allocate waiting lists for garages and sites
• Support new tenants through the sign-up process
• Compile papers for legal action when necessary
• Ensure high standards of health and safety and promote equality and diversity

Qualifications and Experience:

• Experience in a customer service or housing management environment
• Knowledge of tenancy agreements and housing policies is desirable
• Strong communication and interpersonal skills
• Ability to manage administrative tasks efficiently
• Commitment to continuous improvement and excellent service delivery

If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to .uk