Housing Association Administrator

Are you passionate about helping people and making a difference in the community? We are looking for a Customer Support & Outreach Coordinator to join our team on a fixed-term basis until 31st March 2026.

In this full-time, office-based role (Monday to Friday, 9am-5pm), you'll be at the heart of supporting customers and partners.

Your responsibilities will include:
? Processing referrals and responding to enquiries via email and phone
? Supporting customers attending duty appointments at our Pembroke office
? Liaising with referral partners and ensuring smooth communication
? Helping to gather data and monitor system checks for KPI reporting

We understand flexibility is important, so while we'd ideally like someone full-time, we're open to a part-time option for the right candidate.
Salary & Benefits:?? £25,254 p/a (FTE)
?? Fully office-based role with a collaborative, supportive environment

Make a meaningful impact in the housing sector
Requirements:
?? Computer literacy
?Housing association experience preferred

If you're organised, great with people, and want to be part of a team that truly makes a difference, we'd love to hear from you! Click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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