Housing Contracts Officer

Leading Housing Association requires a Contract Officer to ensure suppliers and contractors deliver a high-quality repairs service.

Responsibilities:

Managing Multiple contractors and working closely with Housing Officers and Residents

Monitoring escalation emails for department heads and directors and responding to and working with stakeholders at that level.

Support the effective delivery of planned preventative maintenance, responsive repairs and where applicable programmes for equipment replacement.

Where the contract relates to surveys you will support the specification, commissioning and completion of surveys within the agreed timescales.

Help monitor the service, including collecting information from contractors, to ensure that the service specification is being met and that the business is getting value for money.

Help collate information and present it in a user-friendly format to a variety of audiences and deal with poor performance.

Act as the main point of contact for contractors, front line staff, stakeholders and customers
regarding queries relating to the contracts.

Communicate effectively and professionally to solve issues, monitor progress and work proactively to meet the needs of the business, front line staff, stakeholders and customers.

To monitor compliance using our compliance reporting platform and to assist with locating and
uploading compliance documents (water risk assessments/gas certificates etc.)

To manage and co-ordinate reactive repairs, ensuring they are completed in time and to a high
standard.

To regularly liaise with each business stream and ensure that repair and maintenance updates are
provided to staff and external clients in clear and concise manner.

Skills and experience:

Previous experience in Contract Delivery/Management in housing is essential

Ability to organise and prioritise work to meet deadlines in a pressurised customer service environment.

Great attention to detail and organisation skills.

Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis

Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.